Terms & Conditions
Please read the following before purchasing or booking a session.
What to Expect in a Laser Coaching Session
Each session is designed to be high-impact, intuitive, and tailored to you. You can expect
- A clear focus and shared intention
- Coaching aligned with your unique energy and goals
- Deep listening and precision-led questioning
- Actionable insight and next-step clarity
- Gentle accountability and momentum
- Real shifts in limiting beliefs and energetic blocks
Please note: The depth and outcome of each session depends on your openness, willingness to engage, and readiness for change. Coaching is a collaborative process, and results reflect the energy you bring to the space.
If you’ve purchased a multi-session package:
-Sessions must begin within 30 days of purchase
-Sessions are designed for consistent use within the agreed time period
-A minimum of 24 hours’ notice is required to cancel or reschedule
-Missed sessions without notice will be forfeited (unless in emergency)
-WhatsApp is used for quick communication
-All coaching packages are non-refundable — book only if you’re ready and committed
Refund Policy
All coaching services (including one-off sessions and packages) are strictly non-refundable.
By booking, you agree to this policy.
Digital Products & Instant Access Purchases
All digital products , including but not limited to downloadable resources, audio, video, written materials, templates, and specialised licensed plans, are delivered immediately upon purchase and are strictly non-refundable.
Please ensure you check your inbox and junk/spam folders for your access email shortly after completing your order.
By completing a purchase, you acknowledge that:
You are receiving instant access to the content
The item is classed as a non-cancellable digital product under UK consumer law
No refunds, exchanges, or cancellations will be granted once access is provided
If a digital product you previously purchased is later offered as part of a promotional bundle, bonus, or inclusive offer, this does not entitle you to a refund, credit, or transfer. All purchases are considered final at the point of sale and are non-transferable across future offers.
This applies to all digital items, whether one-off or included as part of a discounted promotion, payment plan, or downloadable product.
The digital product catalogue may be updated or expanded at any time without prior notice. These terms apply in accordance with UK law and do not affect your statutory rights.
If you have any issues accessing your product, please contact [email protected] and we’ll be happy to help.
Cancellations & Missed Sessions
- You may reschedule a session with at least 24 hours’ notice
- Missed sessions or late cancellations are forfeited
- Exceptions may be made for documented emergencies
Payment Plans
If a payment plan is offered:
- You are responsible for the full package fee, even if sessions are unused
- Refunds will not be issued for unused sessions within a paid plan
Service Commitment
Samantha Francome commits to delivering all sessions as agreed within the purchased timeframe.
It is the client’s responsibility to schedule and attend their sessions within the validity period.
Coaching packages are non-refundable — I recommend making sure it feels like the right fit for you before you commit
Consumer Rights
This site and coaching service complies with the Consumer Contracts Regulations 2013. This site and coaching service complies with the Consumer Contracts Regulations 2013.
Due to the bespoke nature of coaching, your statutory 14-day cancellation rights do not apply once a service has started or a session has been delivered at your request.
Disclaimer of Liability
Coaching is not therapy, counselling, or medical advice, and should not be treated as such. No results are guaranteed, and all outcomes depend on your personal commitment and integration. The coaching space is one of partnership, not diagnosis or treatment.
Licence and Affiliation Disclosers
Samantha Francome has master resell rights (MRR) and is a licensed reseller of the '10K a Month' program through Regan Hillyer International. This is a separate offering from 1:1 coaching and is clearly indicated where relevant.
Jurisdiction & Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Modifications to Terms
We reserve the right to update or modify these terms at any time. Please review this page regularly to stay informed. Your continued use of the site and services constitutes acceptance of any updates.
Privacy Policy
What Data is Collected
We collect your name, email address, payment details, and session information when you engage with our services.
Why Data is Collected
We collect data to deliver coaching services, process payments, send updates, and ensure smooth communication.
How Data is Stored Securely
All data is securely stored using encrypted third-party systems with limited access.
Use of Cookies
Our website uses cookies to support site functionality and basic analytics. You may disable cookies in your browser settings.
Third-Party services
We use trusted platforms like Stripe, ConvertKit, and Calendly to operate our business. These may store only necessary data to perform their function.
Data Sharing Policy
We do not sell or share your data with third parties unless it is required for service delivery or by law.
Access, Amend, or Delete Your Data
You have the right to access, update, or delete your data at any time by emailing [email protected].
Your Rights under GDPR
In accordance with UK GDPR, you have full control over your personal data, including the right to request information, correction, or deletion.
Last Updated
This policy was last updated on 23 July 2025.
For our full coaching Disclaimer, including details on responsibility, scope, and results,
please click here or use the ‘Disclaimer’ link in the website footer.